After Sales

Reuben Heaton offers a complete back up and repair service for all its products. The information below should assist you with any questions you may have regarding after sales and servicing, and or if you have any problems with any products supplied by us. If you require any other information or have questions unanswered, please contact our staff using the contact information below.

Reuben Heaton - Head Office

Tel: +44 (0)1455 293000
Fax: +44 (0)1455 293330
E-mail: info@reubenheaton.co.uk
Web: www.reubenheaton.co.uk

Sending your scales in for service or repair couldn’t be easier. Simply select the relevant service cost from the list below, and send your scales to us with a cheque for the relevant amount. Should you wish to pay by credit card, simply include a contact telephone number with your accompanying letter so that we can contact you for payment.

Servicing will normally be completed within 24 – 48 hours of us receiving your scale. If you require you scales to be serviced and returned by a specific date, please note this in your accompanying letter and allow adequate time for the service and transit time of your parcel. Please note that full payment is required before work can begin on your product, and we will wait for funds to clear before proceeding. For the repair and service of scales, the following service charges apply. These prices are inclusive of carriage and vat.

SERVICES AVAILABLE

- Servicing and repairs.
- Recalibration
- Technical information.
- Your nearest supplier - availability.
- Advice on product selection.

SERVICE TARIFFS

1000/2000 and 3000 Series Pocket Scales – £10.00
Little Gem
Gem
Flyweight
Flyweight Mk2

4000 Series (ABS bodied) Scales - £25.00

Standard Scale
Specimen Hunter (all models)
Specimen Hunter Marine
Game Scale
Commercial scales (single and dual rev)

5000 Series (aluminium bodied scales) - £60.00

Small 230mm (9”) diameter match scales
Large 300mm (12”) diameter match scales

Contesta Scales - £60.00
All models